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Best Online Price Guarantee - Submit Claim

With our Best Rates Guarantee you can book on and be confident you are receiving the best hotel room rate available on the web – guaranteed. If you find a lower rate within 24 hours of booking and at least 48 hours prior to your arrival date, submit a claim and we will honor the lower rate and discount that rate by an additional 25%. Book today!

Who do I contact if I see a lower rate on another website?
1. Download and fully complete the BEST RATES GUARANTEE FORM (click here)
2. Fax or e-mail the completed form (see Terms and Conditions for more details) to +353 1 706 0225 within 24 hours of making your reservation on
3. We will respond within 48 hours on the status of your claim. If you have not had a response within this timeframe please e-mail
4. A completed claim form must be submitted within 24 hours of the booking and at least 48 hours prior to midnight local time of the hotel arrival date to be eligible.
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